Privacy Policy

Effective date: November 1, 2025
Brand: Craftelly
Website: www.craftelly.com

1. Overview

This Privacy Policy describes how Craftelly (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from www.craftelly.com (the “Site”).
We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

When you visit our Site, we automatically collect certain information about your device and browsing actions. We also collect personal information you provide directly when you make a purchase or contact us.

Information includes:

  • Name, shipping/billing address, and contact details

  • Payment details (processed securely via Shopify or our payment providers)

  • Device information (browser type, IP address, time zone, etc.)

  • Cookies and analytics data

We use this information to process your orders, communicate with you, screen for potential risk or fraud, and improve your shopping experience.

3. How We Use Your Information

We use your data to:

  • Fulfill and manage your orders

  • Communicate with you regarding purchases, returns, or inquiries

  • Send updates, offers, or promotions (if you’ve subscribed)

  • Improve our products and services

  • Comply with legal requirements

You may opt out of marketing emails anytime by clicking “Unsubscribe” or contacting us.

4. Sharing Your Information

We share your personal information only with trusted service providers to help us operate our business:

  • Shopify – our e-commerce platform

  • Payment gateways (e.g., PayPal, Shopify Payments)

  • Shipping partners for order delivery

  • Analytics and advertising partners (e.g., Google Analytics, Meta Pixel)

These third parties are only given the data necessary to perform their services and are required to protect it.

We do not sell or rent your personal data.

5. Cookies

We use cookies to provide you with a better shopping experience—like remembering your cart and preferences.
You can manage or disable cookies through your browser settings.

6. Data Retention

We keep your information only as long as needed to provide our services or as required by law. When we no longer need your information, it will be securely deleted.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

To make a request, please contact us at support@craftelly.com

8. Security

We take reasonable precautions to protect your data and follow industry best practices to ensure it is not lost, misused, or accessed without authorization.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will always be posted here with the latest effective date.

10. Contact Us

For questions or requests regarding this Privacy Policy or your personal data, contact us at:

Craftelly
Email: support@craftelly.com